Job Description

Job Description

We are looking for a Live Chat Support Representative to join our team at cKinetics. As a mission-driven Sustainability Insight, Innovation & Capital Advisory Firm, we need someone who is dedicated to our values and eager to make a positive impact.

Job Responsibilities:

• Provide real-time support to customers through live chat on our website
• Answer customer, resolve issues, and provide product information
• Collect feedback from customers and escalate any complex issues to the appropriate team
• Maintain a high level of professionalism and customer service at all times
• Collaborate with other teams to improve overall customer experience

Essential Qualifications:

• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in using live chat platforms and customer service software

Desired Experience:

• Minimum of 3-5 years of experience in customer service or live chat support
• Prior experience in a sustainability-focused organization is a plus

Salary & Benefits:

• Salary range: $21-$25 per hour
• Opportunity to work for a mission-driven organization
• Collaborative work environment with opportunities for growth
• Health insurance and other benefits provided

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