Live Chat Support Representative Job at cKinetics, Cupertino, CA

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  • cKinetics
  • Cupertino, CA

Job Description

Job Description

We are looking for a Live Chat Support Representative to join our team at cKinetics. As a mission-driven Sustainability Insight, Innovation & Capital Advisory Firm, we need someone who is dedicated to our values and eager to make a positive impact.

Job Responsibilities:

  • Provide real-time support to customers through live chat on our website
  • Answer customer, resolve issues, and provide product information
  • Collect feedback from customers and escalate any complex issues to the appropriate team
  • Maintain a high level of professionalism and customer service at all times
  • Collaborate with other teams to improve overall customer experience

Essential Qualifications:

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Attention to detail and accuracy
  • Proficiency in using live chat platforms and customer service software

Desired Experience:

  • Minimum of 3-5 years of experience in customer service or live chat support
  • Prior experience in a sustainability-focused organization is a plus

Salary & Benefits:

  • Salary range: $21-$25 per hour
  • Opportunity to work for a mission-driven organization
  • Collaborative work environment with opportunities for growth
  • Health insurance and other benefits provided

Job Tags

Hourly pay

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