Job Description

Manager – Operations

Location:  This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight  at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a  Manager for Operations , you will get to:

• Delivery Oversight
  • Maintain a structured communication model and serve as the primary liaison between the India GDC and regional delivery/account teams. 
  • Participate in regular demand planning sessions to assess the pipeline, validate forecasts, and ensure the alignment of resources and capabilities with regional requirements. 
  • Oversee the end-to-end delivery lifecycle for all regional projects, including planning, execution, monitoring, and closure. 
  • Ensure SLAs and KPIs are met with respect to timeline, quality, cost, and customer satisfaction. Establish delivery governance, risk management, and issue resolution mechanisms. 
• Operational Management
  • Forecast demand and align capacity while standardizing processes across delivery units and practices to ensure consistency. 
  • Identify bottlenecks in current processes or workflows, recommend and implement improvements in communication practices, delivery frameworks, and reporting standards. 
  • Track and improve key metrics such as resource utilization, operational KPIs, margin leakages, capacity, and cost efficiency. 
• Commercial
  • Ensure projects are delivered on budget with healthy margins and monitor costs. 
  • Support pricing and commercial terms for delivery contracts. 
  • Stakeholder Management 
  • Liaise with clients to manage expectations, communicate status, and resolve issues. 
  • Collaborate with sales and practice heads to align delivery with strategic goals. 
• Be AmbITious:  This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 10 to 14 years of overall experience, with a minimum of 5 years in a directly related role. 

• Bachelor’s degree or equivalent experience in a similar role; MBA preferred. 

• Experience supporting a team of quality and risk professionals. 

• Excellent analytical and problem-solving skills, with the ability to drive root cause analysis and implement effective corrective and risk mitigation actions. 

• Proven track record in successfully supporting quality and risk initiatives and driving continuous improvement. 

• Knowledge of industry standards, regulations, and risk frameworks related to quality and risk management, such as ISO, CMMI, SOC, COSO, and ISO 31000. 

• Experience, preferably in a consulting or professional services environment. 

• Ability to collaborate and communicate effectively with local leaders, onshore leaders, stakeholders, and team members across different locations. 

• Strong interpersonal and relationship-building skills to establish and maintain effective working relationships with diverse stakeholders. 

• Ability to navigate and manage relationships in a global and matrixed organization. 

• Experience working with cross-functional and geographically dispersed teams to drive quality and risk initiatives and achieve common goals. 

• Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities. 

• Ability to effectively manage and resolve conflicts or disagreements in a constructive manner. 

• Excellent presentation and facilitation skills to effectively communicate quality and risk strategies, initiatives, and results to diverse audiences. 

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

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