Job Description

Job Title: Compliance Officer

Location: 2601 Blair Stone Road, Tallahassee, FL 32399

Contract: 4 months

FL-DBPR-Condominiums, Timeshares and Mobile Homes - Compliance Officer
WORK ENVIRONMENT: Professional office, business casual, cubicle
CANDIDATE RESPONSIBILITIES:


** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.




CANDIDATE REQUIRED SKILLS:


** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line

Required Skills & Qualifications:

• Ability to speak and understand English Required .
• High School Diploma Required .
• Excellent written and oral communication skills with the public Required .
• Ability to read and interpret Florida State Statutes 1 year (Required) .
• Experience working with the public in a professional environment 3 years (Required) .
• Experience handling and analyzing public complaints 1 year (Required) .

Highly Desired Skills:

• Experience using Versa .
• Experience using OnBase system .

Additional Qualification:

• Bachelor's Degree Preferred.

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