Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff
Employment Type: Regular
Job Profile: Research Coordinator
Job Summary: The CATI Interviewer position will provide support to the University of Wisconsin Survey Center (UWSC) Computer-Assisted Telephone Interviewing (CATI) department supervisors for all the CATI projects that are performed in the CATI Lab.
This position will be responsible for the following:
- Administer academic survey research over the telephone with respondents. Respondents are typically aware of their participation in the project prior to our calling, and in some cases, respondents are given a monetary incentive after participation in the survey.
- Projects in 2025 included the Mid-Life in the United States (MIDUS) and Wisconsin Longitudinal Study (WLS), two comprehensive longitudinal studies that concern aging and cognitive decline, the Family Health study (FHS), and many others.
- Assist in the training of new interviewers.
- Adhere to UWSC standards relating to confidentiality and study protocols.
This position reports to the CATI Supervisor, Cory Schmidt. A typical schedule is 9-5pm Monday through Friday, though we can accommodate other types of schedules and are very flexible with scheduling.
The UWSC CATI Lab is open 76+ hours every week, and 7 days a week, from 9am - 9pm M-F, 10am - 6pm Saturday, and 1pm - 9pm Sunday, and schedules can be built from those hours of operation.
Key Job Responsibilities: - Maintains organization of research records according to established policies and procedures
- Tracks supply and equipment inventory levels and places replenishment orders
- Schedules logistics and secures resources for research supplies, equipment, and facilities
- Assists in composing and organizing research reports and manuscripts to provide updates on unit objectives
- Assists with conducting experiments or interviews, collecting and analyzing data, and documenting results according to established protocols
Department: College of Letters & Science | UW-Survey Center
Compensation: The expected salary range for this position is $19.95 - $24.76 per hour for highly experienced candidates. Actual pay within this range will depend on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Please review the summary of benefits for more information.
Required Qualifications: - Ability to read questions for studies verbatim and abide by survey research protocols
- Ability to develop rapport with respondents over the phone
- Data entry proficiency with attention to accuracy
Preferred Qualifications: - Experience in a call center or social science research environment
Education: Bachelor's Degree, preferred
How to Apply: Click the "Apply" button to start the application process.
To be considered for this recruitment, you must upload:
* Resume
* Cover Letter
The materials should address your experience relating to the qualifications referenced above.
There is only one attachment field; please upload all application materials here. All listed application materials must be submitted for your application to be considered. Please submit only the materials specified; additional materials will not be reviewed. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
Contact Information: Magda Danielson, madnielson4@wisc.edu , 608-890-0111
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website .
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
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Job Tags
Hourly pay, Permanent employment, Immediate start, Monday to Friday, Flexible hours, Weekend work